Hello and Happy Holidays! We just want to update you:
DECEMBER 10TH WAS THE LAST DAY TO PLACE AN ORDER FOR CHRISTMAS DELIVERY!
ALL ORDERS PLACED AFTER DECEMBER 10TH WILL NOT ARRIVE UNTIL AFTER THE NEW YEAR.
We have a few last minute bags that are made and ready to ship. If your order is placed before Monday, 12/21 at 8am, EST, we'll ship it out on Monday and it will arrive in time for Christmas.
And, for those of you with orders in queue that were placed after December 10th, here's a downloadable envelope template that you can use to fold up and gift an image of the bag you've picked out for your gift recipient. Click here for the download link.
Thank you so so much for all of the orders!! We are doing our best to fulfill all existing orders....we are sewing and sewing and sewing to keep up! After the 10th, you are more than welcome to place a new order but, you may have to get creative and print out a photo of the bag, fold it into an origami backpack and let your recipient know a bag is being made especially for them and will arrive soon. Thank you so so much for all of the holiday love...it means the world to me and my small team! (you can read about what our days are like here).
Orders to the domestic US ship via UPS Ground service. You have the option upon checkout to select 2nd Day, 3rd Day or Overnight should you need to. Keep in mind, this only expedites the time in transit. The turnaround from placing an order and your package shipping out our door is still dependent upon us completing your bag..we are currently running about 7-10 days from the time your order is placed.
Orders to anywhere outside of the US ship via USPS International Priority Mail. This generally takes 7-14 days in transit but, once a package leaves our studio it is out of our control as to when it arrives. The earlier you place your order the better.
We know many of you are purchasing holiday gifts so we have extended our return/exchange policy to the following for this time of year:
Please make all returns or exchanges by January 5, 2016. We are a small team making all of our bags so we ask for common courtesy, please return your bag completely unused and in brand new condition. Holiday returns will not be accepted after January 5th so please get in touch if you feel you need to make an exchange or return.
We're available in the studio for questions M-F 9am-5pm. Give us a call: 412-315-7356
Thanks again for supporting Moop this holiday season!
p.s. If you're in Pittsburgh, come to our holiday pop up shop! Click here
for all the info.