Every Moop bag is handmade in our studio. We believe in well made goods, built from the ground up by people who love what they do. We are just a few people designing, sewing, modeling, packaging, shipping, hand manufacturing, etc. everything that comes out of our studio so, we typically have a turnaround time of 10+ business days. If you need something sooner, let us know and we'll see what we can do.
We offer $15 flat rate shipping to the domestic United States via USPS Priority Mail service. Expedited shipping is available via USPS Priority Mail Express and can be added/ calculated upon checkout. Please note, expedited shipping expedites only the shipping service, not our order turnaround (10+ business days) and does not guarantee overnight delivery.
Items shipped via USPS are automatically insured for the first $100. Please note USPS automatic insurance does not cover a missing package that USPS has scanned as delivered. If you are concerned about the loss/theft of your package after USPS scans it as delivered, if you would like to add additional insurance, or if you would like to add insurance to your international order, please get in touch and we will send you an invoice for the added cost.
Moop is not responsible for orders that go missing or are stolen once scanned as delivered by USPS. If there is an issue with your delivery and if the issue is covered by insurance, Moop will help facilitate any applicable refund provided by the insurance coverage.
POBoxes, APOBoxes, Alaska, Hawaii and US Territories are shipped via USPS Priority Mail.
We do not refund for lost/unclaimed/undeliverable packages.