Every Moop bag is handmade in our studio. We believe in well made goods, built from the ground up by people who love what they do. We are just a few people designing, sewing, modeling, packaging, etc. everything that comes out of here so, we typically have a turnaround time of 3-5 business days. If you need something sooner, rush orders are available for an added fee of $50. Please contact us for details.
ON SALE ITEMS
All “ON SALE” items are Final Sale.
RETURNS
Returns are accepted within 3 days of receipt. Items must be in unused brand new condition. Contact us right away for a return address and to let us know it’s on the way. Please carefully fold your bag, re-package (you may even re-use the same paper and box) and mail via a reliable shipping service such as Priority Mail, UPS or FedEx. Be sure to include a copy of your original order email in the package. We will refund the order – less shipping charges and a 10% re-stocking fee – once the item arrives and is deemed re-saleable. If an item is received and is not in re-saleable condition, the cost of the bag will not be refunded and will be returned at the customers expense.
If something is incorrect with the order, let us know asap and we’ll fix it.
Bags with any sort of customization are final sales.
Sale items are FINAL SALE - not available for return or exchange.
If anything else goes awry let us know right away so we can make things right. We want you to be happy with your purchase. We’re friendly… get in touch!
EXCHANGES
Exchanges are accepted within three days of item receipt (just as returns). Exchanges are held to the same standard as Returns, ie. bags must arrive in completely unused and re-saleable condition. If an item is received and is not in re-saleable condition, the cost of the bag will not be refunded and will be returned at the customers expense.
There is no restocking fee on exchanges, however customer is responsible for the difference in cost (if any) and shipping both ways.
Typical processing time for exchanges is 1-2 weeks from the time an exchanged item returns to our shop.
SHIPPING
We offer $10 flat rate shipping to the domestic United States via UPS Ground service. Expedited shipping is available and can be added/ calculated upon checkout. Please note, expedited shipping expedites only the shipping service, not our order turnaround.
Items shipped via UPS are automatically insured for the first $100. If you would like to add additional insurance or add insurance to your international order, please get in touch and we will send you an invoice for the added cost.
POBoxes, APOBoxes, Alaska, Hawaii and US Territories are shipped via USPS Priority Mail.
We do not refund for lost/unclaimed/undeliverable packages.
CANADIAN SHIPPING
Orders to Canada are shipped via USPS International Priority Mail (with tracking and approx. 7-10 days in transit)
Canadian orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Moop nor are they set by Moop rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations. Moop bags are all made, 100%, in the United States - this means they fall under the terms of NAFTA so you should not have customs fees due upon receipt of our goods. But, it's really up to the customs agents and their mood when our package goes through, we are not accountable if you incur customs fees.
We do not refund for lost packages but we will do our best to try and track it down for you.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
SHIPPING WORLDWIDE
International Orders are shipped via USPS International Priority Mail. This offers tracking and approximately 7-10 days in transit. If you would like to add insurance to your order, please email us to do so: info@moopshop.com
International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Moop nor are they set by Moop rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
We do not refund for lost packages. Please consider adding insurance to your package.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.
TAXES
Residents of the state of Pennsylvania will automatically be charged a 7% sales tax.
International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.
GIFT CERTIFICATES
Coupons and discounts cannot be applied to Gift Certificate purchases.
Sales tax is not charged on Gift Certificate purchases.
Gift Certificates are non-refundable and cannot be redeemed for cash.
Moop is not responsible for lost or stolen Gift Certificates.