Frequently Asked Questions
I love what you do, how can I find out more about Moop?
Thanks! We love what we do, too! You can read all about us, our process and new stuff on our blog
Where can I find your Store Policies?
Our Store Policies can be found by clicking here.
Are Moop bags ready to ship?
Sometimes! We are a small and busy team and we try to keep every bag, in every color, in stock and ready to ship within 5-10 business days. But, it is best to plan on a full 10 days from the time your order is completed. It will most likely ship sooner but, we don't want to give false hope...we can only stitch so many bags in a day and we work a lot. We will let you know right away if there is any extensive delay in your order.
How much is shipping?
We offer $15 flat rate shipping to the domestic United States via USPS Priority Mail service. Expedited shipping is available and is calculated upon checkout. Please note, expedited shipping expedites only the shipping service, not our order turnaround.
POBoxes, APOBoxes, Alaska, Hawaii and US Territories are shipped via USPS Priority Mail.
a detailed shipping breakdown can be found on our Store Policies page, about half way down the page.
I live in a beautiful country far from the United States…do you ship internationally?
Yes, we do! All the time, actually!
Shipping to Canada is as follows:
Canadian orders are shipped via USPS International Priority Mail (with tracking and once shipped, approximately 7-10 days in transit) or USPS International First Class (a less reliable method but, one you may choose).
Shipping rates are calculated based on location and are approximately $15-55USD, depending on the items ordered and your location. Your local taxes will be due upon receipt, just as if you had purchased something down the street from your house.
Shipping to the rest of the world:
If you are in any of the other lovely countries of the world, we ship via USPS International Priority Mail (with tracking and once shipped, approximately 10-14 days in transit).
Shipping rates are calculated based on location and are approximately $30-60USD depending on where in the world you are.
All import/customs charges/taxes/duties/etc are the responsibility of the customer and due upon receipt of your package. These fees are set by and paid to your local postal handlers.
I live in Pittsburgh (or very near PGH), can I pick my order up?
Yes! Simply place your order on our website, then follow up with an email letting us know you would like to pick up your order and we will refund the shipping charges, once you have picked up your order. Our email: firstname.lastname@example.org You can also purchase directly in our walk in store, M-F, 9-6. Just know that our available walk in inventory changes daily and we do not have every style in every color in stock in the shop. But, we can take an order for something if we don't have it when you stop by. 429 1st Ave, Pittsburgh, PA 15219
Do you accept returns or exchanges?
Of course! You can read all about returns & exchange policies here on our Store Policies page.
I have a Moop bag and I mistakenly set it down in something gross, how would you recommend washing it?
Waxed canvas and water resistant bags are not machine washable or dry cleanable. It is best to simply hose it off with cold water. Seriously! Hose it down! One of the great features of waxed canvas is the patina it will form with use, concealing much of the daily wear and tear that happens to things we use day in and day out. It will have an aging process much like good denim.
If you feel like you must use soap, just know it will take the wax finish off and you will need to rewax your bag. We sell re-waxing and cleaning supplies here. You will need to be patient with the process of rewaxing...it is a slow and steady, time consuming process.
And remember, it's okay to be a bit dirty! We take that as a sign of a life well lived and a bag well used.
Do you offer wholesale or work on a consignment basis?
We do offer our bags to the wholesale market in very select circumstances. Send us an inquiry with details about your shop, other brands you carry and photos of your store. We will reply if we think it is a good fit for our brand.
We also work with large order corporate clients on a case by case basis. If you have a fabulous shop or are an interesting company with an idea for a special order, get in touch and we’ll consider your request (we are capable of fairly large volume orders. For instance..we've done custom work for Apple, as well as a handful of smaller companies). Simply email:email@example.com
We do not work on a consignment basis.
Oh! Custom orders…do you take individual custom orders?
We do not take on individual custom bag orders. Let’s say you wanted to specially request 10 bags at one time made from materials we are currently working with and we had said materials on hand and they did not look bad together, then we might consider a custom order. We will politely decline all other requests.
What about trades - do you do trades?
No. Feel free to inquire, but we will will likely not respond...remember, we have employees and we cannot pay them with trades.
I love all the photos on your site, who took them?
Thank you! Most of the photos were taken by Wendy, owner/founder/designer. She does all of our product photography, all of our work with models and all of the landscape scenery shown throughout the site. Western Pennsylvania is a beautiful place. Most of the landscape images were taken in her backyard, the surrounding forests in the region or in the city of Pittsburgh. If you're traveling to the area, get in touch and she'll recommend a few great places to go. Occasionally we work with talented local photographers..those are usually announced with blog posts and all over instagram (follow us! @moopshop)
I love Moop bags and would love to show my appreciation for your hard work...can I do that?
Absolutely and thank you a million times over! The best way you can show you appreciate us is to tell all of your friends and family and neighbors and bag wearers about us! We are a 100% female owned, small family business that has not participated in the world of venture capital and start up funding..every single penny we've made came from our manual labor and sweat equity to build this business. Built from the ground up, over a decade of hard work, literally one bag at a time. We believe in healthy, honest, ethical, hardworking business. Thanks for believing in the same!! If you want to visit us and see us at work, you can find us here:
429 1st Ave
Pittsburgh, PA 15219
(Phones are for robocalls and solicitors so we don't really want one. Just email us and we'll get back to you right away.)