Frequently Asked Questions
I love what you do, how can I find out more about Moop?
Thanks! We love what we do, too! You can read all about us, our process and new stuff on our blog and Instagram @moopshop (give us a follow!)
You can also ask us questions directly at: firstname.lastname@example.org
Learn about our owner/operator here.
How can I contact you?
We are best reached via email: email@example.com
We do our best to reply within 24-48 hours, Monday thru Friday.
Where can I find your Store Policies?
Our Store Policies can be found by clicking here.
Are Moop bags ready to ship?
Sometimes! We are a small and busy team and we try to keep every bag, in every color, in stock and ready to ship within 5-10 business days. But, it is best to plan on a full 10 business days from the time your order is completed. It will most likely ship sooner but, we want to make sure we've set expectations properly from the get go...we can only stitch so many bags in a day and we work a lot. We will let you know right away if there is any extensive delay in your order.
How much is shipping?
We offer $15 flat rate shipping to the domestic United States via USPS Priority Mail service or UPS Ground. Expedited shipping is available and is calculated upon checkout. Please note, expedited shipping expedites only the shipping service, not our order turnaround.
POBoxes, APOBoxes, Alaska, Hawaii and US Territories are shipped via USPS Priority Mail.
You can find our complete shipping policy on our Store Policies page, about half way down the page.
I live in a beautiful country far from the United States…do you ship internationally?
Yes, we do! All the time, actually!
Shipping to Canada is as follows:
Canadian orders are shipped via USPS International Priority Mail (with tracking and once shipped, approximately 7-10 days in transit) or USPS International First Class (a less reliable method but, one you may choose).
Shipping rates are calculated based on location and are approximately $15-55USD, depending on the items ordered and your location. Your local taxes will be due upon receipt, just as if you had purchased something down the street from your house.
Shipping to the rest of the world:
If you are in any of the other lovely countries of the world, we ship via USPS International Priority Mail (with tracking and once shipped, approximately 10-14 days in transit).
Shipping rates are calculated based on location and are approximately $30-60USD depending on where in the world you are.
All import/customs charges/taxes/duties/etc are the responsibility of the customer and due upon receipt of your package. These fees are set by and paid to your local postal handlers.
I live in Seattle (or very near), can I pick my order up?
We are online only with no local pick up option. When we closed our downtown Pittsburgh storefront manufacturing space and relocated to Seattle, it was mid-pandemic and we opted to wait a bit before opening another brick and mortar location. We will again by the end of June 2022! But for now, our studio is not open to the public.
Do you accept returns or exchanges?
As of 5/15/2023, all sales are final. You can read all about returns & exchange policies here on our Store Policies page.
I have a Moop bag and I mistakenly set it down in something gross, how would you recommend washing it?
Waxed canvas and water resistant bags are not machine washable or dry cleanable. It is best to simply hose it off with cold water. Seriously! Hose it down! One of the great features of waxed canvas is the patina it will form with use, concealing much of the daily wear and tear that happens to things we use day in and day out. It will have an aging process much like good denim.
If you feel like you must use soap, just know it will take the wax finish off and you will need to rewax your bag. We sell re-waxing and cleaning supplies here. You will need to be patient with the process of rewaxing...it is a slow and steady, time consuming process.
And remember, it's okay to be a bit dirty! We take that as a sign of a life well lived and a bag well used.
Do you offer wholesale?
We do! Send us an inquiry with details about your shop, other brands you carry and photos of your store. We will reply if we think it is a good fit for our brand.
We also work with large order corporate clients and brands for customized and private label projects. If you have a fabulous shop or are an interesting company with an idea for a special order, get in touch! We are capable of fairly large volume orders. For instance..we've done custom work for Apple, as well as a handful of smaller companies. Simply email: firstname.lastname@example.org
We do not work on a consignment basis.
Do you take individual custom orders?
We do not take on individual custom bag orders.
I love Moop bags and would love to show my appreciation for your hard work...can I do that?
Absolutely and thank you a million times over! The best way you can show your appreciation is to tell all of your friends and family and neighbors and bag wearers about us! And, give us a follow on IG: @moopshop
We are a 100% female owned, small business, built by sweat equity, long hours, manual labor and a wild crazy interest in making the very best bags. We are built from the ground up. Thanks for believing in us!